Returns & Exchanges

At Heys Luggage, we want you to travel with confidence and style. If you are not completely satisfied with your purchase, you may return your unused items within 30 days of delivery for a full refund.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Ensure the luggage is in its original, unused condition with all hangtags attached, and place it back in its original protective packaging.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it securely to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing