Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the warranty coverage on Heys luggage?
Most Heys luggage collections come with a 5-year or 10-year Executive Class Warranty, covering manufacturing defects in materials and workmanship to ensure your travels remain stress-free.
How do I reset the TSA-approved combination lock?
To reset your lock, set the dials to the current opening combination (0-0-0 for new bags), press the reset button with a pen, select your new code, and slide the latch to click the reset button back into place.
What is your return policy for online orders?
We offer a 30-day return policy for unused items in their original packaging. Please note that customers are responsible for return shipping costs unless the product arrived damaged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout based on the weight of your luggage.
How should I clean and maintain my hardside luggage?
We recommend using a soft cloth with warm water and mild soap to clean the exterior shell. Avoid abrasive cleaners or solvents, as these can damage the polycarbonate or Duraflex finish.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.